Privacy Policy
Last updated: August 12, 2024
This Privacy Policy describes how Mirelox ("we", "us", or "our") collects, uses, and shares information about you when you access or use our website at mireloxia.com and any related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register for an account, enroll in a course, make a purchase, contact our support team, or otherwise interact with the Service. This may include:
| Category | Examples |
|---|---|
| Identity data | First name, last name, username |
| Contact data | Email address, phone number, mailing address |
| Account credentials | Password (stored in hashed form) |
| Payment data | Billing address, payment method details (processed by third-party processors) |
| Communication data | Messages sent to support, survey responses, feedback |
1.2 Information Collected Automatically
When you use the Service, we and our third-party partners may automatically collect certain technical and usage information, including:
| Category | Examples |
|---|---|
| Device data | IP address, browser type and version, operating system, device identifiers |
| Usage data | Pages visited, features used, time spent, clickstream data, referring URLs |
| Log data | Server logs, error reports, timestamps of access |
| Cookie data | Session tokens, preference identifiers, analytics identifiers |
1.3 Information From Third Parties
We may receive information about you from third-party services such as social login providers, payment processors, and analytics providers when you choose to connect those services to your account or when they share data with us pursuant to their own policies.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Providing the Service | To create and manage your account, deliver course content, process transactions, and respond to your requests. |
| Improving the Service | To understand how users interact with the Service, identify bugs, and develop new features. |
| Communications | To send transactional emails, service announcements, and, where you have consented, marketing communications. |
| Security and fraud prevention | To detect, investigate, and prevent fraudulent transactions, abuse, and other harmful activity. |
| Legal compliance | To comply with applicable legal obligations and enforce our Terms of Service. |
| Personalization | To tailor content, recommendations, and learning paths to your interests and progress. |
3. Legal Bases for Processing
We process your personal data only where we have a lawful basis to do so. Depending on the nature of the processing, this basis may include:
| Legal Basis | When It Applies |
|---|---|
| Contract performance | Processing necessary to provide the Service you have requested or to fulfill a contract with you. |
| Legitimate interests | Processing necessary for our legitimate business interests, provided those interests are not overridden by your rights. |
| Consent | Where you have given clear consent, such as for marketing emails or non-essential cookies. |
| Legal obligation | Processing required to comply with applicable law. |
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
We use cookies and similar technologies to operate the Service and gather usage information. The main categories of cookies we use are:
| Cookie Type | Purpose |
|---|---|
| Essential cookies | Required for core functionality such as authentication and session management. These cannot be disabled. |
| Functional cookies | Remember your preferences, such as language settings and saved progress. |
| Analytics cookies | Collect anonymized data about how you use the Service to help us improve it. |
| Marketing cookies | Used to show you relevant advertising on third-party platforms, where consent is obtained. |
4.2 Managing Cookies
You can control and delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service. You may also opt out of analytics and marketing cookies through our cookie preference center, where available.
5. Sharing of Information
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
| Recipient | Reason for Sharing |
|---|---|
| Service providers | Third-party vendors who help us operate the Service (e.g., cloud hosting, payment processing, email delivery, analytics). They are contractually bound to process data only on our behalf. |
| Business transfers | In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. |
| Legal requirements | When required by law, court order, or governmental authority, or to protect the rights, property, or safety of Mirelox, its users, or the public. |
| With your consent | When you explicitly authorize us to share your information with a specific third party. |
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain data for as long as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it using secure procedures.
Specific retention periods vary by data type:
| Data Type | Typical Retention Period |
|---|---|
| Account and profile data | Duration of account plus up to 2 years after deletion request |
| Transaction records | Up to 7 years for accounting and tax compliance purposes |
| Support communications | Up to 3 years from the date of last interaction |
| Technical logs | Up to 12 months on a rolling basis |
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS), hashed storage of passwords, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Mirelox operates globally and your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer personal data internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, such as using contractual clauses approved by relevant authorities.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal information we hold about you. |
| Correction | Request correction of inaccurate or incomplete data. |
| Deletion | Request deletion of your personal information, subject to certain exceptions. |
| Restriction | Request that we restrict the processing of your data in certain circumstances. |
| Portability | Receive your data in a structured, commonly used, machine-readable format. |
| Objection | Object to processing based on legitimate interests or for direct marketing purposes. |
| Withdraw consent | Where processing is based on consent, withdraw that consent at any time without affecting prior processing. |
To exercise any of these rights, please contact us at help@mireloxia.com. We will respond to your request within a reasonable timeframe and no later than required by applicable law. We may need to verify your identity before fulfilling your request.
10. Children's Privacy
The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 16 has provided us with personal information, please contact us at help@mireloxia.com.
11. Third-Party Links and Services
The Service may contain links to third-party websites, services, or content that are not owned or controlled by Mirelox. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through the Service. We have no responsibility or liability for the content or privacy practices of third-party sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Service. Your continued use of the Service after the effective date of the updated policy constitutes your acceptance of the changes.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Mirelox
Pushkins'ka St, 43, Kharkiv, Kharkiv Oblast,
Ukraine, 61000
Phone: +380994992649
Email:
help@mireloxia.com
Website:
mireloxia.com